Information Technology: Network & User Support

Associate of Applied Science Degree (A.A.S.)
Students working in the lab

About this program

Sometimes technology fails to do its job. That’s where skilled IT professionals swoop in to save the day. In this program you’ll learn the ins and outs of networks, hardware, and software. Flex your critical thinking skills. And put your analytical mindset to the test. With extensive hands-on training in specialized learning labs, you’ll leave ready to solve all types of technical challenges.  

As an Information Technology: Network & User Support student, you're eligible to pursue a dual degree in any of the bachelor of science Information Technology degrees or Building Automation Engineering Technology

Next steps...

You're on your way to becoming a tomorrow maker.

95%

Overall Placement

50%

Hired BEFORE Graduation

Seamless Associate-to-Bachelor Degree Pathway

Careers

  • Network specialist
  • Network technician
  • Systems administrator
Courses

At Penn College, we believe your educational experience should go beyond specialized skills. Real-world ready means taking a broader approach that builds communication skills, inspires collaboration, and encourages exploration of arts, history, and science.

​​Specialization requires in-depth knowledge and high-level proficiency. Students learn and apply major-specific concepts, skills, and methods.

  • Introduction to Programming (CIT160)
  • Networking I (EET145)
  • Introduction to Database (CIT180)
  • Programming II (CIT260)
  • Networking II (EET247)
  • Fundamentals of Information Security (CIT230)
  • Introduction to UNIX/Linux (CIT240)
  • Systems Administration (CIT273)
  • Principles of Management (MGT115)
  • Systems Programming (CIT241)
  • IT Service Management (CIT321)
  • Directed Networking Elective (BNE)

​Perspectives are points of view, offering a variety of ways of understanding, interacting, and influencing the world. Students identify, explain, and utilize the approaches used by academics and professionals to study, analyze, or understand problems, and offer solutions.

  • Science Elective (SCI)
  • Core Arts Perspective (ARP) or
  • Core Global and Cultural Diversity Perspective (CDP) or
  • Core Historical Perspective (HIP) or
  • Core Social Science Perspective (SSP)

​​Foundations are the practical, intellectual, and social skills: communication, collaboration, critical and ethical thinking, quantitative thinking, and technological literacy that are crucial to every student at every stage of education and at every stage of life.

  • Information, Technology, and Society (CSC124)
  • English Composition I (ENL111)
  • Math Elective (MTH180 or Higher) (MTD)
  • Technical and Professional Communication (ENL201)
  • Fundamentals of Speech (SPC101)
  • Statistics for STEM Fields with Computer Applications (MTH161)

What's the difference between Information Technology and Computer Science?

Computer science is more theoretical, with increased math requirements. Many tend to focus on programming or cutting-edge computing, like artificial intelligence and augmented reality.

IT is focused on supporting the user. It is more people-focused, making the tools of computing accessible to fit the needs of people and organizations, as well as creating computing tools and systems to meet the user's needs.

IT Labs
Facilities

IT Labs

Apply theory to the real thing in our specialized IT labs. Here, you’ll have access to both physical and virtual labs designed for networking, IT security, operating systems, and gaming. Apply the principles of ethical hacking, intrusion detection, and digital forensics in both physical and virtual environments. Labs also allow students to create 3D models, investigate hypervisors, build networks from bare metal to full production, and simulate a host of applications and network configurations.

Student Experience

"If it were not for the help of others believing and seeing the greatness in me, I would not have seen it in myself. I have jumped out of my comfort zone, defined myself, impacted the lives of many, and accomplished each and every goal I set for myself."

Jackie Westervelt

Information Technology: Technical Support Emphasis & Applied Management

Read Jackie's Story

Tour Schedule

Seeing is believing.

Think Penn College might be a good fit for you? Make plans to visit and discover what hands-on learning is all about. Academic Tours allow you to explore labs and get to the core of your future program. If you’re looking for a deeper dive into your academic area of interest, opt for a Self-Scheduled Personal Tour. Comprehensive COVID-19 safety protocols are in place.

May 26

Information Technology Visit Day

Wednesday, May 2611:00 AM - 3:00 PM Eastern Time (U.S.)

Jun 12

Information Technology Visit Day

Saturday, June 129:00 AM - 1:00 PM Eastern Time (U.S.)

Jul 7

Information Technology Visit Day

Wednesday, July 79:00 AM - 1:00 PM Eastern Time (U.S.)

Jul 17

Information Technology Visit Day

Saturday, July 1710:00 AM - 2:00 PM Eastern Time (U.S.)

More tour dates are on the way.

But let's customize a tour for you now. Call, chat, or email for options.

Need a different date?

Let's customize a tour for you now. Call, chat, or email for options.

Contact

Admissions Office

Upcoming Events

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Internship

Your knowledge in practice

Internships are key for career preparation. Apply your knowledge to the workplace and learn about the industry first-hand.

Learn More
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Student Life

 

Association for Computing Machinery (ACM)

Association for Computing Machinery (ACM)

Our student chapter of ACM serves as the college's "computer club" as well as a common ground for all those who wish to supplement their education with topics prevalent in the world of computing technology today. 

Student Organizations at Penn College

Student Organizations at Penn College

Your college experience is about more than the classroom. Join one of 65+ clubs and organizations, or create your own.

News
12.10.2020

Retired Penn College professor dedicates IT book to students

A recently retired Pennsylvania College of Technology faculty member is sharing her information technology expertise and ...

12.03.2020

Penn College IT student earns scholarship

An international honor society dedicated to information technology has recognized the excellence of a Pennsylvania College of ...

09.09.2020

Penn College grads ‘deliver’ for Amazon

One is a bit shy, grew up 20 minutes from campus and studied information technology. The other is outgoing, was raised in ...

Gain global experience
Study Abroad

Gain global experience

See the world via Williamsport. Take your education abroad and get hands-on experience learning about your industry on a global scale.

Learn More

More Information

Students must complete all required courses in the Information Technology: Technical Support Technology Emphasis (those courses with the alpha-designators CIT, EET, IAS, MIS, and MTH) with a grade of 'C' or higher.

This major is subject to the transfer standards established by the College as explained on the Transfer to Penn College page of this catalog.  Exceptions must be approved by the school dean.

View general transfer information

A laptop/notebook computer is required for enrollment in all Information Technology major courses CIT 160 and higher. Laptop specifications

Uniforms and tools are available for purchase through The College Store and Penn State Computer Store .

Alternative Credit refers to academic credits earned through means other than traditional college course completion, including: credit by exam, articulation, proof of competency gained in high school, work/life experience, and advanced placement.

Visit the Alternative Credit Options page for requirements and procedures and for information on credit through Advanced Placement.

  • Mr. James R Ankers, CISSP, CISA, IT Specialist (INFOSEC), United States Navy
  • Mr. Daniel J Clarke, '07, Senior Solutions Architect, Arraya Solutions
  • Mr. Peter Codispoti, '73, Senior Systems Analyst, Furniture Division, Brodart
  • Dr. Todd W Griffith, Chief Technology Officer, Discovery Machine Corporation
  • Mr. Brandon J Howe, '01, Sr. IT Analyst, Anadarko Petroleum Corp.
  • Dr. Karl M Kapp, Assistant Director, Institute for Interactive Technologies, Bloomsburg University
  • Dr. Krish Pillai, Ph.D., Assistant Professor, Lock Haven University
  • Mr. Mark J Watson, '85, Administrative Director, Corporate Information Technology, Susquehanna Health
  • Mr. Benjamin Wright, Attorney, Instructor, SANS Institute