Career Opportunities

Positions include network technicians, help desk technicians, technical support representatives, customer support professionals, PC support specialists, user support specialists, call center support representatives, and related positions that continue to emerge in the information technology field. Exact titles and responsibilities relate to the academic and experiential requirements of the specific positions.

Remediation Strategies

All incoming students must meet placement requirements in math. Students are expected to remediate any deficiencies as explained in the College Catalog (see https://www.pct.edu/catalog/admissions-policy). Students will not be allowed to enroll in required Information Technology (CIT) and Security (IAS) courses until all remediation of mathematics (through MTH008) is complete.

Program Goals

A graduate of this major should be able to:
  • demonstrate proficiency in the core information technologies such as programming, networking, database, and security.
  • demonstrate proficiency in the technical aspects of a network, including installation, maintenance, performance monitoring, troubleshooting, resource management, and user management.
  • possess working knowledge to support a wide range of IT products such as office suite software, personal productivity software, operating systems, network access tools, and system utilities.
  • apply necessary problem-solving, collaborative, organizational, and project management skills to accomplish a common goal.
  • analyze the needs of an IT-related problem and select and develop an appropriate solution including appropriate consideration for security.
  • communicate clearly and concisely, both orally and in writing, using language appropriate for the intended audience.
  • identify and explain how changes in the IT discipline affect organizations and their work environment.
  • provide technical support using appropriate communication, diagnostic, and customer relation skills.

Performance Standards

Students must complete all required major courses in the Information Technology: Technical Support Technology Emphasis (those courses with the alpha-designators CIT, EET, and MTH) with a grade of 'C' or higher. Additionally, any course approved for use as Directed Network & User Support Elective must also be completed with a grade of “C” or higher.

Curriculum

First SemesterCreditsNotesLectureLab/ClinicalM/SType
FYE101First Year Experience 1.0.50 1.50 SREQ
CIT160Introduction to Programming 3.03 MREQ
CSC124Information, Technology & Society 3.03 SREQ
EET145Networking I 4.03 3 MREQ
ENL111English Composition I 3.03 SREQ
MTDMath Elective (MTH180 or Higher) 3.0 MMTD
TOTAL CREDITS 17.0
Second SemesterCreditsNotesLectureLab/ClinicalM/SType
CIT180Introduction to Database 3.03 MREQ
CIT260Programming II 3.03 MREQ
EET247Networking II 4.03 3 MREQ
ENL201Technical & Professional Communication 3.03 SREQ
SCIScience Elective 3.0 SSCI
TOTAL CREDITS 16.0
Third SemesterCreditsNotesLectureLab/ClinicalM/SType
CIT230Fundamentals of Information Security 3.03 MREQ
CIT240Introduction to UNIX/Linux 3.03 MREQ
CIT273Systems Administration 3.03 MREQ
MGT115Principles of Management 3.03 SREQ
SPC101Fundamentals of Speech 3.03 SREQ
FITFitness & Wellness Elective 1.0 SFIT
TOTAL CREDITS 16.0
Fourth SemesterCreditsNotesLectureLab/ClinicalM/SType
CIT241Systems Programming 3.03 MREQ
CIT321IT Service Management 3.03 MREQ
MTH161Statistics for STEM Fields with Computer Applications 3.53 1.50 MREQ
DNSDirected Network & User Support Elective 3.0 MDNS
ARPCore Arts Perspective 3.0 SARP
or
AAPCore Applied Arts Perspective 3.0 SAAP
or
CDPCore Global & Cultural Diversity Perspective 3.0 SCDP
or
HIPCore Historical Perspective 3.0 SHIP
or
SSPCore Social Science Perspective 3.0 SSSP
TOTAL CREDITS 15.5