Business/Leadership Classes Offered This Season at Penn College

Published 03.13.2017

Workforce Development

Three business and leadership-related classes, taught through Workforce Development & Continuing Education at Pennsylvania College of Technology, are scheduled for the coming months.

The classes are:

Enhancing Client Relationship Skills: Creating Win-Win Solutions (BSM 344)
1 to 4 p.m. Tuesdays, April 18 and May 2
Room 312, Klump Academic Center
This intensive course is for technical specialists, product leaders, service providers, customer relationship representatives, business owners and others who desire to build their salesmanship competence.

The first session, Developing Your Selling Advantage, will focus on knowing your product or service; understanding client needs; developing win-win solutions; understanding buyer influences; cross-selling and upselling; forecasting, planning, and prospecting for clients; prioritizing time; knowing your competition; and promoting innovation and new product initiatives.

Session Two, Building Advanced Sales Skills, includes enhancing communication and interpersonal selling skills; identifying the decision maker; honing negotiation and influence skills; framing client expectations; using technology to boost the pipeline and track results; resolving sales and interpersonal conflicts; providing excellent service; and managing client relationships and projects.

The Ladder of Inference: Avoid Jumping to Conclusions (BSM 198)
9:30 a.m. to noon Tuesday, May 2
Room 134, Center for Business & Workforce Development
In today’s fast-moving world, you are often pressured to act immediately rather than taking the time to apply reason and focus on the true facts. This can lead you to the wrong conclusions and cause conflict with others. It’s key to make certain your actions and decisions are founded on reality. With the Ladder of Inference, you can learn to use facts, beliefs and experiences in a positive manner rather than allowing them to narrow your field of judgment. Following this step-by-step reasoning will lead you to better results, based on reality, avoiding unnecessary mistakes and conflict.

Enhancing Workplace Relationships (BSM 336)
9 a.m. to noon Thursday, May 4
Room 134, Center for Business & Workforce Development
This course focuses on examining and improving the quality of workplace relationships. An assessment of interpersonal style provides a framework for developing, understanding, and building skills in working effectively with others. The course also provides guidelines for overcoming common difficulties in building high-quality work relationships.

Call 570-327-4775 or visit WDCE (under Business/Leadership) for complete course listings, descriptions and dates.

For information on credit offerings at Penn College, visit the Academics website.