Residence Halls and Campus Services

Resident mail will be delivered to Mail Services in ATHS E138. Residents will receive a notification email from studentpackages@pct.edu when they receive mail. Mail can can be picked up Monday-Friday, 8 a.m. - 4:30 p.m., in ATHS E138. Students MUST bring their student ID for letter pick up. Letter mail will be held for 5 days. If it is not picked up within that time frame, the mail will be returned to the sender as unclaimed.

Each resident student is assigned an individual box #. This number will remain the same as long as the student lives on campus. Once students are assigned a box #, they will be able to view the number on the Student Portal.

Required Format for On-Campus Student Mailing Address

• Jane Doe (student name)
• 206 College Ave. (This should be used by all on-campus residents.)
• BOX# ____ (Use the student's unique BOX# as specified on the Student Portal.)
• Williamsport, PA 17701-5799

Do not:

• use the One College Avenue address for student mail;
• mail anything to your new address before August 1st;
• use nicknames, abbreviation, etc.

Resident packages will be delivered to Mail Services in ATHS E138. Residents will receive a notification email from studentpackages@pct.edu or support@luxerone.com once packages are processed and available for pick up.

• If the initial email is from support@luxerone.com, your package was placed in the self-service package lockers in the hallway outside of Mail Services.
  • The email contains a 6-digit access code and a QR code. You will enter the access code or scan the QR code at the locker kiosk to retrieve your item(s).
  • If you have items in multiple lockers, you will receive multiple emails with different codes. You will need to enter each unique code to retrieve your items.
  • Items in the lockers can be picked up any time the ATHS is open (typically Monday-Thursday until 9:30 p.m. and Friday until 7:30 p.m.).
  • Packages will remain in the lockers for a minimum of 48 hours. After that time, items may be pulled from the locker and will be available for pick up in Mail Services during normal business hours. You will receive an email from studentpackages@pct.edu letting you know the item was pulled from the lockers.
• If the initial email is from studentpackages@pct.edu, your package could not be placed in the self-services package lockers.
  • Reasons for not placing items in lockers include:
    • Item too big for locker.
    • Package not addressed properly (e.g., no box number, incorrect box number, name does not match).
    • Lockers are full.
  • You will need to pick up the package in Mail Services (ATHS E138) during business hours (Monday-Friday, 8 a.m.-4:30 p.m.).
  • You must bring your student ID for pick up.
• Mail Services is not responsible for damages to packages that occurred by the carrier.
• Packages with inaccurate names and/or addresses will be hold in Mail Services for 72 hours. After that time, it will be returned to sender as unknown/undeliverable as addressed.
• Packages not picked up within two weeks will be returned to sender as unclaimed.
• Please wait for an email from studentpackages@pct.edu or support@luxerone.com before going to Mail Services for pick up.

Penn College Police may be notified if:

• a package raises suspicion;
• a package requires the signature of someone 21 or older;
• the box is stained, leaking or has a powder residue;
• the package comes from a munitions or firearms company.

For more information, email studentpackages@pct.edu or call 570-321-5540.

Outgoing Mail

• Mail can be dropped off to Mail Services in ATHS E138 or placed in the USPS Blue Box located at the south entrance of the Campus Center.
• Stamps can be purchased (cash only) in Mail Services.

Outgoing Packages

• Mail Services offers the following services for outgoing packages:
  • USPS - cash only payment
  • FedEx - prepaid FedEx label or payment via credit card
  • UPS - package must have prepaid UPS label
• Limited shipping boxes are also available in Mail Services.