Professor Co-Writes Two Books, Is Invited to 'Who's Who'
An automotive professor at Pennsylvania College of Technology has co-authored two books − characterized as first-of-their-kind texts for automotive professionals − and has been accepted into "Who's Who in America."
Ronald A. Garner, an associate professor of automotive technology, co-wrote "The Service Consultant: Working in an Automotive Facility" with C. William Garner, an associate professor in the Graduate School of Education at Rutgers University.
Published by Thomson Delmar Learning, the book details the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability; and it examines communications specific to customer relations and sales, as well as internal communication, relations and supervision.
The authors' companion volume, "Managing Automotive Businesses: Strategic Planning, Personnel, and Finance," will be published by Delmar in November.
In addition to those publications, Ronald Garner will appear in "Who's Who in America," which includes biographical information on more than 110,000 of the nation's highest achievers. Inclusion is accorded by the position of responsibility held or level of significant achievement attained by nominees. He was included beginning with the 2005 edition issued earlier this year.