College Catalog

Information Technology: Technical Support Technology Emphasis (TU)

(Effective Fall 2013)

This major helps prepare students for a variety of technical careers providing hardware and software assistance to customers with Information Technology problems.

Career Opportunities

Positions include network managers, network specialists, network technicians, systems administrators, Unix systems administrators, help desk technicians, technical support representatives, customer support professionals, PC support specialists, user support specialists, call center support representatives, website designers and developers, webmasters, data management and database administration associates, applications analysts, programmers and related positions that continue to emerge in the information technology field. Exact titles and responsibilities relate to the academic and experiential requirements of the specific positions.

Recommended High School Subjects

A strong background in English, mathematics through at least algebra, and science is desired. A familiarity with computer equipment and software is also desired.

Special Equipment Needs

LAPTOP REQUIREMENT: laptop/notebook computer required for enrollment in IT major courses CIT 160 and higher. Computer specifications are available on the Technical Support web page.

Remediation Strategies

Students should remediate any deficiencies prior to enrollment. Must remediate English, mathematics and reading deficiencies within the first academic year. Mathematics remediation should become the highest priority. Eligibility to enroll in CIT 160 or higher is determined by placement test results.

Transfer Procedures

This major is subject to the transfer standards established by the College (see http://www.pct.edu/catalog/TransferringCredits.htm ). Exceptions must be approved by the school dean.

Program Goals

Graduates of an Information Technology (IT) associate-degree major should be able to:

  • analyze the needs of an IT related problem and select and develop an appropriate solution including appropriate consideration for security.
  • demonstrate proficiency in the core Information Technologies.
  • identify the underlying principles upon which the core information technologies are based and how information is generated and disseminated to address user requirements.
  • identify the importance of users and their requirements in the development and deployment of IT solutions.
  • use critical thinking and problem solving skills to address IT needs and solve IT problems.
  • communicate clearly and concisely.
  • employ accepted practices and standards within the IT industry.
  • identify standards of professionalism as they pertain to personal and work-related endeavors.
  • identify and explain how changes in the IT discipline affect business, industry and their work environment.
  • identify the need for continuing professional development in the IT discipline.
  • demonstrate an understanding of the basic financial principles of business and how it affects the IT industry.
Specifically, graduates of the Information Technology Technical Support Emphasis should be able to:
  • demonstrate proficiency in the technical aspects of a network, including installation, maintenance, monitoring, resource management, user management, and performance issues.
  • possess working knowledge in common operating systems including installation, configuration, scripting, user and resource management, troubleshooting and the use of common system utilities.
  • possess working knowledge to support a wide range of IT products such as office suite software, personal productivity software, and network access and system utilities.
  • demonstrate working skills related to providing technical support and service in an IT environment including communication skills, diagnostic procedures, call management, work scheduling, and customer relations.
  • exhibit a portfolio of course assignments and projects.

Performance Standards

Students must complete all required courses in the Information Technology: Technical Support Technology Emphasis (those courses with the alpha-designators CIT, EET and MTH) with a grade of 'C' or above.

Curriculum

First SemesterCredits
FYE101First Year Experience 1 
CIT160Introduction to Programming 3 
CSC124Information, Technology, and Society 3 
EET145Networking I 4 
ENL111English Composition I 3 
MTDMath Elective (MTH180 or Higher) 3 
TOTAL CREDITS 17
Second SemesterCredits
CIT180Introduction to Database 3 
CIT260Programming II 3 
EET245Networking II 4 
ENL121English Composition II 3 
or
ENL201Technical and Professional Communication 3 
SCIScience Elective 3 
TOTAL CREDITS 16
Third SemesterCredits
CIT230Fundamentals of Information Security 3 
CIT240Introduction to UNIX/Linux 3 
CIT272Network Administration and Technical Support 3 
MGT115Principles of Management 3 
HUMHumanities Elective 3 
or
SSESocial Science Elective 3 
or
ARTArt Elective 3 
or
FORForeign Language Elective 3 
or
AAEApplied Arts Elective 3 
or
IFEInternational Field Experience Elective 3 
FITFitness and Lifetime Sports Elective 1 
TOTAL CREDITS 16
Fourth SemesterCredits
CIT241Systems Programming 3 
CIT320Support Center Procedures and Practices 3 
CIT351Web Systems and Technologies 3 
MTH160Elementary Statistics with Computer Applications 4 
SPC101Fundamentals of Speech 3 
or
SPC201Interpersonal Communication 3 
TOTAL CREDITS 16

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