Information Technology: Technical Support Technology Emphasis (TU)
(Effective Fall 2013)
- School of Industrial, Computing & Engineering Technologies
- Associate of Applied Science Degree (A.A.S.)
- More Information about Information Technology: Technical Support Technology Emphasis
This major helps prepare students for a variety of technical careers providing hardware and software assistance to customers with Information Technology problems.
Positions include network technicians, help desk technicians, technical support representatives, customer support professionals, PC support specialists, user support specialists, call center support representatives, and related positions that continue to emerge in the information technology field. Exact titles and responsibilities relate to the academic and experiential requirements of the specific positions.
Recommended High School Subjects
A strong background in English, mathematics through at least algebra, and science is desired. A familiarity with computer equipment and software is also desired.
Special Equipment Needs
LAPTOP REQUIREMENT: laptop/notebook computer required for enrollment in IT major courses CIT 160 and higher. Computer specifications are available on the Technical Support web page.
All entering students will be tested for English, math, and reading deficiencies. Students are expected to remediate any deficiencies as explained in this catalog (see http://www.pct.edu/catalog/PlacementTesting). Students will not be allowed to enroll in required Information Technology (CIT) and Security (IAS) courses until all remediation of mathematics (through MTH006) is complete.
This major is subject to the transfer standards established by the College (see http://www.pct.edu/catalog/TransferringCredits ). Exceptions must be approved by the school dean.
Program GoalsGraduates of an Information Technology (IT) associate-degree major should be able to:
- analyze the needs of an IT related problem and select and develop an appropriate solution including appropriate consideration for security.
- demonstrate proficiency in the core Information Technologies.
- identify the underlying principles upon which the core information technologies are based and how information is generated and disseminated to address user requirements.
- identify the importance of users and their requirements in the development and deployment of IT solutions.
- use critical thinking and problem solving skills to address IT needs and solve IT problems.
- communicate clearly and concisely.
- employ accepted practices and standards within the IT industry.
- identify standards of professionalism as they pertain to personal and work-related endeavors.
- identify and explain how changes in the IT discipline affect business, industry and their work environment.
- identify the need for continuing professional development in the IT discipline.
- demonstrate an understanding of the basic financial principles of business and how it affects the IT industry.
- demonstrate proficiency in the technical aspects of a network, including installation, maintenance, monitoring, resource management, user management, and performance issues.
- possess working knowledge in common operating systems including installation, configuration, scripting, user and resource management, troubleshooting and the use of common system utilities.
- possess working knowledge to support a wide range of IT products such as office suite software, personal productivity software, and network access and system utilities.
- demonstrate working skills related to providing technical support and service in an IT environment including communication skills, diagnostic procedures, call management, work scheduling, and customer relations.
- exhibit a portfolio of course assignments and projects.
Students must complete all required courses in the Information Technology: Technical Support Technology Emphasis (those courses with the alpha-designators BWM, CIT, EET, IAS, LAS, MIS, and MTH) with a grade of 'C' or higher.
|FYE101||First Year Experience||1|
|CIT160||Introduction to Programming||3|
|CSC124||Information, Technology, and Society||3|
|ENL111||English Composition I||3|
|MTD||Math Elective (MTH180 or Higher)||3|
|CIT180||Introduction to Database||3|
|ENL121||English Composition II||3|
|ENL201||Technical and Professional Communication||3|
|CIT230||Fundamentals of Information Security||3|
|CIT240||Introduction to UNIX/Linux||3|
|CIT272||Network Administration and Technical Support||3|
|MGT115||Principles of Management||3|
|SSE||Social Science Elective||3|
|FOR||Foreign Language Elective||3|
|AAE||Applied Arts Elective||3|
|IFE||International Field Experience Elective||3|
|FIT||Fitness and Lifetime Sports Elective||1|
|CIT320||Support Center Procedures and Practices||3|
|CIT351||Web Systems and Technologies||3|
|MTH160||Elementary Statistics with Computer Applications||4|
|SPC101||Fundamentals of Speech||3|