Support Center Procedures and Practices


Hands-on experience in an information technology support center. Students provide support in a controlled environment and collaborate with other students to better relate theory to practice. Students spend time providing technical support to customers via a student managed and operated help desk. Students are expected to deal with their customers in a typical user environment. Faculty provide guidance to ensure that course outcomes are met through the experience. 3 Credits (3 Lecture) Prerequisite(s): CIT272. Spring Only.