Automotive Customer Service Techniques

AMT262

Overview of the skills and techniques needed to successfully handle automotive service customers. Topics include communication techniques, conflict resolution, co-worker relations, inventory control, customer billing, and the oversight/management of daily operations. As needed.

2 Credits: 2 Lecture

Corequisites:
AMT260

Prerequisites:
ABC110; or
AMT111 and AMT122 and AMT126