Customer Training and Support Documentation


Introduction to the issues involved with preparing effective support documentation and providing IT education to the client. Students review support requirements and prepare system and training documents; evaluate the training process and prepare a training program on system usage, problem identification, problem resolution and support functions available; and identify and plan for the impact to the training program of system upgrades and future software releases. 3 Credits (3 Lecture) Prerequisite(s): CIT320 and ENL201 and SPC101. As needed.