Automotive Customer Service Techniques


Overview of the skills and techniques needed to successfully handle automotive service customers. Topics include communication techniques, conflict resolution, co-worker relations, inventory control, customer billing, and the oversight/management of daily operations. 2 Credits (2 Lecture) Prerequisite(s): AMT126 or ABC122 or ABC125 or AMT109 and AMT121. Corequisite(s): AMT260.