Automotive Customer Service Techniques

AMT262

Overview of the skills and techniques needed to successfully handle automotive service customers. Topics include communication techniques, conflict resolution, co-worker relations, inventory control, customer billing, and the oversight/management of daily operations.

2 Credits: 2 Lecture

Corequisites:
AMT260

Prerequisites:
AMT126; or
ABC122; or
ABC125; or
AMT109 and AMT121