After completing this course, participants will be able to define customer service, identify the importance of customer service in weatherization, be more aware of the impact of first impressions on your customers, better meet or exceed customer expectations, better communicate to the customers through better listening and clear communication techniques, and apply customer service strategies that protect the integrity of the weatherization program and still get the job done. This is an online course that requires each individual to complete modules and earn a passing grade (70% or above)in the end-of- course exam. Hours: 4. PA WAP AGENCIES AND THEIR SUBCONTRACTORS ARE ADMITTED AT NO CHARGE. SELECT THE COURSE SECTION WITH $ 0.00 COST WHEN REGISTERING.