This course will include four modules; Framing Customer Perceptions and Expectations, Creating a Culture of Continuous Improvement, Identifying and Implementing Improvement Initiatives, and Presenting Initiatives with Confidence. Participants will examine their role as a leader and how their understanding of continuous improvement impacts customer service. This course is designed to encourage supervisory leaders to view problems as opportunities, to continuously look for ways to improve, and to apply what was learned for the purpose of promoting excellence in their organizations. This course also focuses on how to organize, prepare, and deliver project presentations with confidence.

There are currently no classes scheduled for this course. Please check back at a later time or contact Workforce Development to see when the course will be offered again.