Most organizations plan to differentiate themselves by providing exceptional customer service. However, despite these intentions, many actually continue to receive poor ratings. Somewhere between the intention and the actuality, something goes wrong. In this course, you will identify your interpersonal style and that of your customers and learn the best ways to interact in person, by email, and over the phone. The course also addresses how to deal with difficult customer situations. Don't settle for providing anything less than the best customer service!