This course is intended for leaders, managers, and supervisors as a tool for effectively managing conflict within their teams and workgroups. Explore a systematic approach to successfully managing interpersonal conflict within your organization. This course looks at the phases of conflict including why it occurs, what triggers it, how people deal with it, what differentiation has to do with conflict and resolution, and what we can do to limit the negative effects of interpersonal conflict in the workplace. The course uses real-world scenarios to explore the world of conflict and provides practice in implementing conflict management techniques.

There are currently no classes scheduled for this course. Please check back at a later time or contact Workforce Development to see when the course will be offered again.