This course is intended for leaders, managers, and supervisors who oversee personnel and operations where conflict is likely to occur. This course improves the knowledge and skills you need to successfully resolve conflicts around a wide range of situations. Critical aspects of this course includes: The nature of Conflict Resolution; Conflict Resolution Phases I and II; and Conflict Resolution Phases III and IV. The course uses lecture, discussion, and exercises to help you improve your effectiveness in managing conflict resolution.

There are currently no classes scheduled for this course. Please check back at a later time or contact Workforce Development to see when the course will be offered again.