Being a supervisory leader means working for the good of your organization, encouraging and managing people in a way that brings out their best and benefits the entire organization, its employees and your customers. One of the most important skills that a good supervisor has is their ability to communicate effectively. In this course you will examine how interpersonal communications impact your success as a supervisory leader. You will learn how perception is important, that there are various types of communications, and even how to overcome certain challenges inherent to professional communications. You will also learn how to improve your own communication style to become a more effective leader. At the end of this course you should be able to describe the interpersonal communication process and key components, explain verbal and nonverbal communication and the relative impact of each, list barriers to communication and ways to improve interpersonal effectiveness, and list the types of information that stakeholders typically need to know.

There are currently no classes scheduled for this course. Please check back at a later time or contact WDCE to see when the course will be offered again.

Workforce Development

570-327-4775

wdce@pct.edu

Center for Business & Workforce Development

Pennsylvania College of Technology
DIF 29

One College Avenue
Williamsport, PA 17701