WDCE Course Enhancing Client Relationship Skills: Creating Win-Win Solutions
This intensive course is for technical specialists, product leaders, service providers, customer relationship representative, business owners, and others who desire to build their salesmanship competence. The first session, Developing Your Selling Advantage, will focus on knowing your product or service; understanding client needs; developing win-win solutions; understanding buyer influences; cross-selling and up-selling; forecasting, planning, and prospecting for clients; prioritizing time; knowing your competition; and promoting innovation and new product initiatives. Session two, Building Advanced Sales Skills includes enhancing communication and interpersonal selling skills; identifying the decision maker, honing negotiation and influence skills; framing client expectations; using technology to boost the pipeline and track results; resolving sales and interpersonal conflicts; providing excellent service, and managing client relationships and projects.
There are currently no classes scheduled for this course. Please check back at a later time or contact WDCE to see when the course will be offered again.
Center for Business & Workforce Development
Pennsylvania College of Technology
One College Avenue
Williamsport, PA 17701