Defusing Volatile Situations (DVS)
Emotionally charged situations sometimes erupt in the workplace seemingly without cause. Often there are many reasons for these emotional eruptions and sometimes we contribute to the situation. Explore ways to take control, maintain mutual respect, and discover solutions for improving interactions. Manage volatile situations by examining contributing factors and discover who is involved, explore six steps for DVS, and learn other tips and techniques.
There are currently no classes scheduled for this course. Please check back at a later time or contact WDCE to see when the course will be offered again.