WDCE Course Descriptions
BSM204
Conflict Prevention & Resolution
Conflicts are inevitable; however, when handled effectively, beneficial aspects can be recognized. This course helps employees, managers, and organizations prepare for conflict that is ever present in the workplace. Learn to handle difficult situations with poise and confidence and to respond to ensure a positive resolution. Discover how to keep unmanaged conflicts, disagreements, and out-of-control emotions from harming important working relationships.
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