WDCECourse Descriptions
BSM - Business
BSM118
Decision Making & Problem Solving
Attempting to avoid conflict by agreeing or remaining silent as suggestions and ideas are offered harms group interaction. Teams often head down the wrong road when individuals wait to see the direction others are leaning or just agree with the boss. Decision-making and problem-solving training can help you make good decisions and stay on the right road. (Appropriate for groups, teams, management, executives, advisory boards, or boards of directors.)
BSM119
Workplace Motivation
Do you need a refreshed, positive outlook in your workplace? This program - appropriate for all levels of the organization - is based on the popular training program, "See the Light to the Power of Positive Thinking," published in The Trainers Warehouse Book of Games (Biech, Elaine - April 2008). Author Dennis E. Gilbert presents a dynamic program that helps participants discover ways to think positively in the workplace.
BSM126
Feedback and Performance Appraisals
Essential to building high performance, giving appropriate feedback builds trust and strengthens relationships. Examine ways to send the appropriate message while not shutting down or diminishing employee contributions. Discuss ways to reduce fear and manage difficult appraisals.
BSM127
Exploring Stereotypes and Personalities
Stereotypes form the basis for much of our workplace interaction. Human nature through learned responses guides us to form stereotypes and biases. Often these learned reactions to others either help or hinder our workplace performance. This course focuses on how we form stereotypes, how to expand our circle of influence, and examines embracing different personalities in the workplace.
BSM134
Social Networking for Business
Word-of-mouth influences choices for products and services; now you can take this concept to exciting new levels using free software tools to build your brand or create sales. LinkedIn, Facebook, Twitter, and Blogger can help you track the competition and know immediately if your customers are happy. Web 2.0 is not a fad; it is a way to reach out to unlimited existing or new contacts. This fast-paced workshop is for entry-level users.
BSM140
Effective Listening
Listening may be the missing link in effective communication. Being a great listener may not come naturally. This interactive workshop define s and explores the listening process, then uses lecture and activities to heighten awareness, explore barriers, examine improvements, and discover trouble spots. Appropriate for all levels, the workshop includes self-improvement and goal-setting activities to further stimulate listening skills.
BSM141
Running Effective Meetings
Tired of time-consuming meetings that accomplish very little? Learn to plan for and conduct meetings that have a purpose, are focused, and effective. Learn to develop an action plan based on the outcome and become a more productive leader.
BSM143
Managing Your Boss
Whether you are new to your job or an experienced employee with more than your share of work, the skill of managing your boss has never been more important. Whether it's clarifying a delegated task, asking for feedback, or pushing back on unrealistic expectations, it takes a unique set of skills to approach your boss in a way that get results. This workshop introduces a method for strengthening this crucial relationship and provides participants a chance to practice many common situations where this skill is required.
BSM144
Defusing Volatile Situations (DVS)
Emotionally charged situations sometimes erupt in the workplace seemingly without cause. Often there are many reasons for these emotional eruptions and sometimes we contribute to the situation. Explore ways to take control, maintain mutual respect, and discover solutions for improving interactions. Manage volatile situations by examining contributing factors and discover who is involved, explore six steps for DVS, and learn other tips and techniques.
BSM145
Developing a More Effective Team in the Workplace
Build workplace confidence in your team members by developing a method for creating strong relationships and a group vision. Learn to build on strengths and minimize weaknesses while developing a plan of action to encourage continuous improvement as a team. Use your ideas, creativity, and enthusiasm in this hands-on workshop. Bring your team members for the most benefit from the class.
BSM146
Speaking for Your Organization: Conquering the Fear
Speaking in public effectively can enhance your career, increase your chances for promotion, and allow you to make a difference in your community. Public speaking can stir up the butterflies in all of us. Take the first step on the road to becoming a more effective public speaker and learn to dispel the fear while developing your presentation skills to their full potential.
BSM152
Letting Go: Developing the Power & Will to Delegate
Successful delegation depends on many factors, which include the supervisor's willingness to let go of tasks while also utilizing the team to become more effective at creating vision and strategy. Often cited as one of the most common supervisory deficiencies, effective delegation can be the difference between success and failure in leadership roles. This workshop utilizes theory, video, and experiential learning activities to stimulate new performance patterns and establish successful leadership delegation habits.
BSM153
Train-the-Trainer Certificate: Bringing Creativity to Your Teaching
Whether you are an inexperienced trainer or a seasoned professional, this certificate program will open your eyes to new ways to reach your adult participants. Applying interactive, hands-on learning is a skill that will produce improved learning retention and will guarantee success in the classroom.
BSM154
Ethics in the Workplace
Ethics can be described as a set of values and principles individuals use to determine whether an action or choice is good or bad. It may only take one unethical action to ruin an organization's reputation. Creating awareness about ethics in the workplace is the first step to enhancing the culture. Participants explore definitions and factors that can help promote ethical decision making and support ethical behaviors on an on-going basis. Utilizing both theory and experiential learning, participants will enhance or develop new skills necessary for making ethical choices in the workplace. This fast-paced and highly interactive workshop is appropriate for all organizational levels.
BSM155
Helping Others Succeed: Feedback & Accountability Strategies
Effective leaders create an environment of helping others succeed. This dynamic workshop examines the importance of creating an environment that encourages feedback and inspires others to be accountable for their performance. Through theory and experiential learning activities, participants explore power in workplace roles, examine how to effectively utilize questioning techniques, and discover the use of SMART goals to stimulate high performance.
BSM156
Working with Communication Styles
Understanding communication styles in the workplace often makes the difference between miscommunication and effective communication. Communication styles typically fall into varying degrees of four primary categories. Understanding how individual styles blend across categories and knowing what to look for in others can enhance workplace communication and improve teamwork. Participants discover more about their personal communication style, learn how to identify others communication styles, and explore ways to engage others in conversation based on five common workplace behavioral traits. This fast-paced and highly interactive workshop is appropriate for all organizational levels. (includes assessment tool)
BSM157
Introduction to Project Management
In today's business world, projects have become a way of life. Every employee is or will be involved in projects to improve various aspects of their work. Participants explore the basic steps in the project management process through lecture, discussions, and activities.
BSM158
Getting Projects Started
Project success depends a great deal on setting the proper foundation. Many projects fail due to lack of support. Developing a charter and scope statement is a collaborative, interactive method for getting all stakeholders on the same page for a project. Participants discuss tools and techniques that are needed to get the project started on the right foot through lecture, discussions, and activities.
Prerequisite(s): Introduction to Project Management
BSM159
Project Planning Tools
Successful project managers have employed a few simple tools and techniques for planning and monitoring the progress of their projects. Participants learn practical tools and techniques that are essential for planning projects through lecture, discussions, and activities.
Prerequisite(s): Introduction to Project Management and Getting Projects Started
BSM160
Risk & Communication Management
All projects have risk issues. Project managers spend most of their time communicating. Learn how and when project managers handle risk and communication issues. Participants develop a collaborative, proactive method for dealing with risk issues and project communications through lecture, discussions, and activities.
Prerequisite(s): Introduction to Project Management, Getting Projects Started, and Project Planning Tools
BSM161
Reviewing Financial Statements
Many employees in today's workforce want nothing to do with numbers. However, numbers are the way organizations measure how they are doing and decide if they will continue operating. Participants have the opportunity to explore basic financial statements through lecture, discussions, and activities.
BSM162
Behind the Numbers
Financial statements provide a great deal of information about an organization's financial situation. Let's look beyond the numbers to key ratios and metrics that provide deeper insight into how the organization is working. Participants learn important measures used for evaluating any organization through lecture, discussions, and activities.
Prerequisite(s): Reviewing Financial Statements
BSM163
Better Make You Best
Over the past several decades, many organizations have realized that they must continuously strive for perfection. Though it is a never-ending journey, successful companies are moving forward in that direction while unsuccessful companies are falling by the wayside. Participants discover the reasons behind and the benefits of continuous improvement through lecture, discussions, and activities.
BSM164
Better Data Analysis
Key to success today comes from understanding how to use data properly. This program looks at processes using common sense data analysis tools that will cause you to rethink how you do what you do. Participants discover the basic building blocks of continuous improvement through lecture, discussions, and activities.
Prerequisite(s): Better Makes You Best
BSM242
Conducting Effective Meetings
Explore theories on what makes a meeting necessary, important, and valued. Learn the three 10s: 10 things to bring with you, 10 ways to prevent boredom, and the 10 worst things to do at a meeting. Develop a deeper understanding of when to hold meetings, how to be an effective participant, how to lead, and how to close.
BSM249
Time Management
Too much to do and too little time to do it? Effective time management is essential for every workplace professional. Get a grip on managing your time and learn tips and techniques that can turn chaos into a manageable workday. Discover something new or refresh your skills to make the best use of your time.
BSM256
Coaching Employees for Higher Performance
Companies today are stretched more than ever for resources so it is critical that supervisors and managers are able to support and develop their people in achieving their full potential. Supervisors must know how to coach around career issues, performance ups and downs, and even through conduct or behavioral issues. This course provides a set of tools to ensure the participants leave with an improved ability to coach and motivate all their employees.
BSM264
Managing Multiple Priorities, Projects, and Deadlines
Are you feeling some schedule pressure? Facing too many number one priorities? Does your workload pressure impact your ability to be productive? Improve your job performance by examining effective ways to assess your workload, choose the right priorities, and manage important deadlines.
BSM265
Working with Difficult Personalities
Challenged with many different personalities in your workplace? Heavy workloads, fast-paced environments, or bureaucratic cultures can make survival feel difficult. Examine personality challenges and view a video entitled, "Working With You Is Killing Me" to identify common issues and examine ways to manage your personal interactions.
BSM266
Effective Communications
To be successful in the workplace, you must effectively communicate and cooperate with clients and co-workers. This course helps managers, supervisors, and team members communicate effectively. Learn different communication styles and the significance of building rapport and credibility to improve working relationships.
BSM267
Customer Service
Customer service is at the heart of all organizations' successes or failures. Everyone who has contact with customers or provides a service to other departments within the organization is involved with customer relations. Good relationships are built when the basic rules of customer service are followed. Learn proven strategies, group exercises, and theory to impact positive customer service.
BSM268
Art of Negotiation
Negotiation is not difficult when you know the parameters for success! This workshop explores the seven stages of negotiation and reinforces how communication plays a role in the success of any negotiation. Briefly explore the concepts of problem identity, the other person's perspective, solution generation, and seeking the win-win. Intriguing topics include adapting your style and body language are explored. This fast-paced workshop is packed with tips and techniques that can help you discover the art of negotiation.
BSM269
Key Leadership Skills for Office Managers
Office managers are often placed into their positions after performing well in a staff role. Many offices are too small to provide them with any formal leadership training for their new position. These managers may not fully develop the skills needed to effectively lead their team. This program is designed to equip them with the essential leadership skills they need to succeed.
BSM277
Leadership in Context: Leadership Styles Based on Multiple Variables - Relationship & Task
Leadership is about more than having a vision for the future direction of your organization, business unit, or team. It's about getting others aligned behind it. Reflect on your individual leadership style to understand its impact on your team and individual team members. Learn how to adapt your style based on workplace variables to increase the effectiveness of your team.
BSM278
The Extraordinary Supervisor
Have you experienced the challenges of transitioning into the role of supervisor or team leader with little or no training? Are you in a supervisory role today and know your group could be performing better? This course offers strategies for your transition into a supervisory and enables you to focus on your development needs relating to the human side of supervision. Assess your own personal style and compare it with the best practices of extraordinary supervisors. Get the best from your staff and others by effectively adapting your style based on the needs of your team members.
BSM279
Influencing Your Staff to Perform: Performance Management Best Practices
Performance management is about more than the end of year employee evaluation. It's about what top-notch managers and supervisors do throughout the year to inspire the best from their employees. This workshop will offer you the opportunity to create or refine your process for maximizing staff performance.
BSM280
Briefing & Presentation Skills
This class is for those who dread speaking in public and want people to listen when they speak. Learn the ability to present information, recommendations, and ideas to others and impact how others perceive and evaluate you. Learn strategies for improving the content and delivery of your presentations through practice, feedback, and videotape playback. Seeing yourself as others see you is one of the most powerful ways to improve your presentation and communication skills. Those who speak effectively in front of others are regularly perceived to be more capable, competent, and ready for promotion.
BSM601
Spanish for the Workplace
Learn to speak and understand basic Spanish. Emphasis is on travel vocabulary to prepare you to communicate in everyday conversations in a Spanish-speaking country and to speak with Spanish-speaking clients in a business setting.
BSM700
Team Leader/Supervisor Program Series I
This series of courses serves as the foundation for individuals exploring leadership opportunities, individuals new to their leadership role, or existing leaders who want to update their leadership skills. Participants will explore how the roles and expectations of leaders have changed over the years and compare and contrast to the current roles and responsibilities. Additionally, participants will explore and use various leadership styles to address different situations, identify ways the leader can communicate to create an engaged workforce, and solve problems and make decisions by applying a team process.
BSM701
Team Leader/Supervisor Program - Series II
Series I focused on the leader and their self development; this series of courses focuses on the environment the leader is attempting to create within their part of the organization. Series II centers on the leader setting the right tone and creating the right environment for department members to succeed and grow, while at the same time creating value for the organization. Participants will develop the necessary skills to create a continuous improvement/high performance team environment. It is essential this environment engages and empowers members to express their opinions and to use their skills while at the same time leveraging individual differences in a constructive manner.
BSM702
Operational Leader Program - Level I
Leaders often straddle the separation between strategic planning and tactical performance. They must know what is happening operationally, but also play a role in cascading strategy down through the operations and communicating results of the applied strategy to upper management. Level I explores business changes over the past 40 years and identifies the strategies that have consistently created positive results in organizations. Leaders build their emotional intelligence in order to understand how their preferences and approach impacts day-to-day managerial activities. Effective communications strategies create understanding, information flow, and buy-in within the organization.
