College Catalog
One College Avenue, Williamsport PA 17701 · (570) 326-3761 or (800) 367-9222
Course Descriptions
FHD275
Front Office Management
This class will introduce students to hotel management. It will focus on the essential front office procedures, management systems and issues affecting the management of rooms in lodging establishments. Included will be a study of modern patterns of ownership, management, and marketing of hotels, motels, resorts, and inns. Additional topics will include: Yield Management, reservations management, front office accounting, service management, guest security, and Quality Service Management. (Formerly FHD 249) 3 Credits (3 Lecture - 0 Lab)
Corequisite(s): FHD140 or FHD210. Fall Only.