College Catalog
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Course Descriptions
CIT220
Technical and Customer Support
This course is an introduction to the development and implementation of a support center including the administrative tasks and tools available to accomplish these tasks. The student will experience a variety of environments and utilities commonly used in the support industry. The student will utilize the soft skills and techniques used within the support environment. 3 Credits (3 Lecture - 0 Lab)
Prerequisite(s): CIT170 or CIT171 or EET220 and EET221.