College Catalog

Technical and Customer Support

CIT220

Introduction to the development and implementation of a support center including the administrative tasks and tools available to accomplish these tasks. Students experience a variety of environments and utilities commonly used in the support industry and learn the soft skills and techniques used within the support environment. 3 Credits (3 Lecture) Prerequisite(s): CIT170 or CIT171 or EET220 and EET221. Fall Only.

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