College Catalog
One College Avenue, Williamsport PA 17701-5799 · (570) 326-3761 or (800) 367-9222
Support Center Procedures and Practices
CIT320
Directed opportunity for the student to gain experience in an information technology support center. Students provide support in a controlled environment and collaborate with other students to better relate theory to practice. Students spend time providing technical support to customers via a student managed and operated help desk. Students are expected to deal with their customers in a typical user environment. Faculty provide guidance to ensure that course outcomes are met through the experience. 3 Credits (3 Lecture - 0 Lab) Prerequisite(s): CIT220. Spring Only.