College Catalog
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Technical and Customer Support
CIT220
Introduction to the development and implementation of a support center including the administrative tasks and tools available to accomplish these tasks. Students experience a variety of environments and utilities commonly used in the support industry and learn the soft skills and techniques used within the support environment. 3 Credits (3 Lecture - 0 Lab) Prerequisite(s): CIT170 or CIT171 or EET220 and EET221.