College Catalog

Course Descriptions

Automotive Management and Customer Service

ABM310

Study of automotive management operational procedures for different types of service facilities. Emphasis on the tasks and duties of each member of the service team, including the service consultant, technicians, and parts specialists. Topics include customer relations from the initial contact to the presentation of the invoice to the customer as well as the work environment, legal issues, warranties, campaigns, and recalls as well as the job performance techniques for the service team. The course is aligned to the tasks identified by the Automotive Service Excellence for the Automotive Service Consultant as well as the academic requirement for a writing enriched course. Furthermore, this course adheres to ATMAE accreditation standards for the Automotive Technology management program. Course work includes writing the first stages of the senior project proposal. (Formerly AMT 310) 3 Credits (3 Lecture) Prerequisite(s): ENL201. (Writing Enriched)

Automotive Management Strategic Planning and Personnel

ABM350

Study of methods of quantitative analysis, strategic planning, and service personnel management required to manage an automotive business. Introduction to strategic planning relative to different types of facility ownership structures and development of formatted service systems. Topics include quantitative methods to assist in decision making as well as management of service facility employees. Course work includes completion of the senior project proposal as well as collection and preliminary analysis of initial senior project data. Furthermore, this course adheres to ATMAE accreditation standards for the Automotive Technology Management program. (Formerly AMT312) 3 Credits (3 Lecture) Prerequisite(s): ABM310 and MTH180 and SASELC or AMT310 and MTH180 and SASELC.

Advanced Topics in Automotive Technology

ABM355

Analysis of the technological trends in the automotive industry and how changes in the past, present, and future affect the technician's job duties, manager's decisions, and society as a whole. Examination of the science behind the operating principles that can change automotive technology as well as how business and society adapt to emerging technology. To promote understanding of the course content, course projects, study of engineering functions, and collection of technical data using special equipment may be integrated when appropriate. Furthermore, this course adheres to ATMAE accreditation standards for the Automotive Technology Management program. (Formerly AMT336) 3 Credits (3 Lecture) Prerequisite(s): SASELC. Corequisite(s): ABM350. (Science, Technology and Society)

Automotive Managerial Analysis

ABM450

Study of the financial systems required to manage and expand an automotive business. Discussion includes basic automotive industry business practices as well as accounting processes and financial statements specific to automotive service facilities. Topics also include financial management of profit centers focusing on service and parts departments as well as evaluation and establishment of strategic financial targets. Course work includes further senior project data analysis and formal writing of the research findings and preliminary conclusions. Furthermore, this course adheres to ATMAE accreditation standards for the Automotive Technology Management program. (Formerly AMT314) 3 Credits (3 Lecture) Prerequisite(s): ABM350 and ACC113 or ACC113 and AMT314.

Automotive Technical Training and Workforce Development

ABM455

Study of the methodology to present technical information in order to improve employee performance. Examination of employee induction, development, and evaluation techniques as used by management and training departments. In addition, curriculum and examination development, training models, lesson delivery skills, and opportunities to enter vocational education are presented. Furthermore, this course adheres to ATMAE accreditation standards for the Automotive Technology Management program. (Formerly AMT345) 3 Credits (3 Lecture) Prerequisite(s): ABM350 and SPC101 or AMT312 and SPC101.

Senior Project

ABM495

Focus on the completion of research in a selected segment of automotive technology. The student project is designed to advance student knowledge and understanding within automotive management, technical training, or automotive technology. Formal written reports are required that demonstrate each student's ability to utilize past academic course work. Furthermore, this course adheres to ATMAE accreditation standards for the Automotive Technology Management program. (Formerly AMT 495) 3 Credits (3 Lecture) Prerequisite(s): ABM450. Spring, Summer.

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